We collect information about you that is necessary to review, process, or service your requests for products, benefits, or other services. For example, we may collect your vehicle information to determine eligibility for benefits under our service contracts. We also collect information about you to improve our products and improve our service. For example, we may collect information on your use of our website in order to improve the website browsing experience.
The personal information that we collect is used to make coverage, service, benefit and other related decisions. We sometimes share this information with our affiliates or third parties to carry out daily business functions for your warranty or service contract. For example, we may share information with an affiliate to determine your eligibility for a service contract, facilitate a renewal, process your claim, or otherwise fulfill a duty we have under the service contract. Examples of third parties with whom we share your personal information are regulatory authorities, claims services engaged by us to provide roadside assistance, claims adjusting services, and service contract financing.
We also reserve the right to disclose information where required by law, to comply with valid legal process (such as a search warrant, subpoena or court order), to protect our rights or property (including without limitation in the event of a transfer of control of Trustmark™ or substantially all of its assets), or during emergencies when safety is at risk.
We restrict access to your personal information to those employees who need to know in order to provide service to you. That access is limited to what is reasonably needed to perform an employee’s responsibilities, such as providing updates or notices or customer service. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to safeguard your personal information. We regularly review our security measures and employee education programs to help protect your information. When we share your information with nonaffiliated third parties, we require that they have standards to keep your information private.
If you have any questions regarding privacy matters, you may contact us by telephone at 855-355-2343, or by mail addressed to Trustmark™, 101 West American Canyon Road, Suite 508-314, American Canyon, CA 94503.