Privacy Policy

Our Commitment to You

Trustmark believes that protecting your nonpublic, personal information is a matter of great importance. We appreciate the trust that you have in us, and we strive to preserve that trust respecting the privacy of all of our customers. This notice explains our privacy policy regarding your personal information.

Why We Collect Information

We collect information about you that is necessary to review, process, or service your requests for products, benefits, or other services. For example, we may collect your vehicle information to determine eligibility for benefits under our service contracts. We also collect information about you to improve our products and improve our service. For example, we may collect information on your use of our website in order to improve the website browsing experience.

The Types of Information We Collect

The information we collect is obtained from forms that you complete. Generally, we request identification information about you such as your name, address, and phone number. Additional information is collected in connection with your use of a warranty or service contract. We collect no other information from you except as may be contained in "cookies" (i.e., small files that are stored by your Web browser to help a system recognize you and the pages you visit at a Web site). We use cookies to store information between sessions and to maintain information about the data you have reviewed or requested during your session. We may use this information for maintenance, to detect and resolve website problems, to assist with customer support, and to better understand how our visitors use our site and services so that we can make them better. We do not collect any personally identifiable information about you in this process.

How We Disclose Your Information

The personal information that we collect is used to make coverage, service, benefit and other related decisions. We sometimes share this information with our affiliates or third parties to carry out daily business functions for your warranty or service contract. For example, we may share information with an affiliate to determine your eligibility for a service contract, facilitate a renewal, process your claim, or otherwise fulfill a duty we have under the service contract. Examples of third parties with whom we share your personal information are regulatory authorities, claims services engaged by us to provide roadside assistance, claims adjusting services, and service contract financing.

We also reserve the right to disclose information where required by law, to comply with valid legal process (such as a search warrant, subpoena or court order), to protect our rights or property (including without limitation in the event of a transfer of control of Trustmark or substantially all of its assets), or during emergencies when safety is at risk.

How We Protect Your Information

We restrict access to your personal information to those employees who need to know in order to provide service to you. That access is limited to what is reasonably needed to perform an employee’s responsibilities, such as providing updates or notices or customer service. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to safeguard your personal information. We regularly review our security measures and employee education programs to help protect your information. When we share your information with nonaffiliated third parties, we require that they have standards to keep your information private.

This privacy policy continues to apply even when your relationship with us has terminated.

Whom to Contact Regarding Privacy Matters

If you have any questions regarding privacy matters, you may contact us by telephone at 855-355-2343, or by mail addressed to Trustmark, 101 West American Canyon Road, Suite 508-314, American Canyon, CA 94503.